VERONICA ZENTRIX LLC aims to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may request a return under the conditions below.
Return Eligibility
Items must be returned within 30 days of delivery. Products must be unused, unworn, unwashed, and returned in their original packaging.
Return Process
To initiate a return, please contact our customer service team for authorization and instructions before sending any items back. Unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error (such as incorrect or defective items).
Non-Returnable Items
Certain items, including final sale products or goods damaged due to misuse, may not be eligible for return.
For any questions regarding returns or refunds, please contact us:
Email: info@veronicazentrix.com
Phone: +1 (463) 248-0362
Address: 262 S Dahlia St, Denver, CO 80246, USA